Contact Us
For questions, bug reports, or feature requests about Mealuto, feel free to reach out by email.
- Email: moriyatee@gmail.com
- Languages: 日本語 / English
- Response time: We usually reply within 2–3 business days
When reporting a bug, please include your iOS version, the app version, and a description of the issue (a screenshot helps a lot).
Frequently Asked Questions
Q. My meal photos are not being detected
Automatic meal photo detection requires Full Access to your photo library. Go to iOS "Settings" > "Privacy & Security" > "Photos" > "Mealuto" and select "Full Access". You can also raise the scan sensitivity in the app's settings. If you use iCloud Photos, photos not yet downloaded to your device may be detected later.
Q. Is the Plus plan a subscription?
No. The Plus plan is a one-time purchase of ¥800 (tax included). Buy once and keep all Plus features forever — there is no auto-renewal and nothing to cancel. See the Terms of Use for details.
Q. I'm on the old monthly plan. What happens to me?
The legacy monthly plan is no longer available to new users, but existing subscribers keep access to all Plus features while their subscription (including any free period from an offer code) is active. The legacy plan continues to auto-renew unless canceled — you can cancel anytime from iOS "Settings" > "Apple ID" > "Subscriptions", and buy the one-time Plus plan after your subscription ends.
Q. Can I keep my Plus plan after switching devices or reinstalling?
Yes. Sign in with the same Apple ID and restore your purchase from "Settings" > "Plan" inside the app.
Q. I would like a refund
In-app purchases are billed by Apple, so refund requests are handled by Apple Support at reportaproblem.apple.com.
Q. Where are my photos and meal records stored?
Everything is stored on your device. Image recognition also runs entirely on-device — your photos and meal records are never sent to any external server. See the Privacy Policy for details.